Delivery is up to a value of 25 € only by climate-friendly letter sending by the German Post AG. From an order value of 25 € the delivery takes place within Germany via Hermes or Deutsche Post AG.
Deliveries within Germany
- Deutsche Post- Kompakt/ Großer Letter (Compact/ Large Letter): 0,85 €
- German Post Express Letter up to 24,0 cm x 33,5 cm (L x B): 11,90 € (next day delivery: Monday – Friday)
- Order amount: from 25 €: free shipping
Deliveries outside Germany in EU-Country
- Deutsche Post: Compact / Large Letter: 1.90 € – 4.20 €
- Order amount: from 50 €: free shipping
RETURN AND REPLACEMENT
If you are not completely satisfied with your purchase, we will accept returns for merchandise within 14 days of purchase for most orders. With a receipt, we offer a refund in the same manner in which the original sale was made for the returned items. All items must be returned in new condition with original packaging and contents. Items cannot be returned without a receipt. Price adjustments for orders already placed will not be honored. A longer returns period applies to items purchased during the Christmas.
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer), have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
When sending back the delivery of goods, you have to bear the expenses of return when the delivered goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Exclusion or premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
If you want to revoke the contract, please fill out this form and send it back.
Vietbiz Handeln und Berater e.Kfr.
Kirnacher Höhe 11
I / we (*) hereby withdraw the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) ____________ / received on (*) _____________________________________
Name of the consumer (s) ______________________________________________________
Address of the consumer (s) ____________________________________________________
Signature of the consumer (s) (only when notified on paper)